WORDS THAT WIN

Words That Win offers strategies, tips and examples on how to use words to get what you want in every aspect of your life—in your career with your boss and coworkers, in your social and personal life with friends and as a consumer in the marketplace.

What do making a speech, dealing with difficult coworkers, going on a first date and getting better customer service have in common? In these situations—and hundreds more like them—you need to come up with the right words at the right time to get what you want. If you are like the millions of people who become tongue-tied at meetings, miss out on promotions, feel nervous mingling at parties, clam up around the boss, say things to relatives you later regret or never win an argument, then this book is for you.