MAKING YOUR WORK WORK

Do your working practices need a serious overall? Are you sick of quick-fix business solutions that never seem to deliver? Are you ready to change?

If the answer to any of the above is ‘yes’ then this book is for you. Making your Work Work enables you to build a bespoke programme of change for your department or business that will lead to remarkable improvements in employee productivity, customer satisfaction and profit. The approach helps you to lead performance revolution by thinking carefully about your customers, business culture and systems in order to create the perfect system for your business. It helps you to change the way people think about eh business and implement new processes without relying on technology to solve your problems.

Addressed to every manager, it provides practical and thoroughly tested methodologies based upon Dr W. Edwards Deming’s ‘System of Profound Knowledge’. For many decades these foundations have underpinned performance revolutions across Asia, North America and Europe, in organisations of all sizes and sectors as diverse as the motor and aerospace industries, IT, pharmaceuticals, banking and the health.

For thirty years Jan Gillett has operated with clients in every continent, and is currently engaged in work across the US, Europe, Africa, the Middle East and several parts of Asia. His company offers an extensive range of public training events in Europe, and the Middle East, and have recently launched public programmes in Germany and Turkey. His work is translated into many languages including German, Polish, Russian, Mandarin, Spanish and Portuguese.